Objection Handling
Prepared responses for common customer concerns
Too Expensive
Price & Budget“That's more than I wanted to spend”
Need to Think About It
Price & Budget“I need to think about it”
Shopping Around
Price & Budget“I want to check other dealers”
Not Ready Yet
Timing & Urgency“I'm just looking today”
Waiting for Better Deal
Timing & Urgency“I'll wait for end of month”
Previous Bad Experience
Trust & Credibility“I had a bad experience before”
Need Spouse Approval
Trust & Credibility“I need to talk to my spouse”
Reliability Concerns
Product Concerns“I've heard these aren't reliable”
Missing Features
Product Concerns“It doesn't have [feature]”
Competitor Seems Better
Competition“The Honda/Toyota/etc seems better”
Found Lower Price Online
Competition“I saw it cheaper online”